Free US Priority 1-3 Day Shipping for Orders $75+ Code: FREESHIP
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Terms and Conditions

Welcome to Pineal Vision Jewelry! Symbolic talismans that make you look and FEEL like the Goddess within.

  • Accept Payments: PayPal, Visa, MC, American Express & Discover.
  • Ready made items will ship within 48 hours of payment.
  • Made to order items will ship within 2 weeks of payment.
  • All US packages are shipped with tracking numbers.
  • All International packages come with a customs form number & provided with US tracking information.
  • I use recycled packages and other packing materials.

Payment

PAYMENT TYPES: Credit Cards & PayPal.

PAYMENT TIME: Payment is due upfront for ready made items. Payment is due upfront for custom orders. There is a 7 day payment policy to keep items reserved. I do not ship any items before payment has been processed. 

COUPON CODES: I sometimes offer coupon codes to be used during store sales and promotions. I will offer coupon codes through my social media sites or sent to your inbox from my Goddess Tribe mailing list so be sure to join.  Coupon codes can be redeemed for the items listed with the sale.

  • US customers get free USPS Priority shipping with insurance up to $50 with your purchase of $100+ with code 'FREESHIP' 

Shipping

Packages are shipped by the United States Postal Service (USPS) using First Class, Priority & Express Shipping from Apopka, FL, US.

Domestic Customers

  • First Class - 2-5 Business Days $3.00
  • Priority Mail - 1-3 Business Days $7.00 (comes insured up to $50)
  • Express shipping available upon request

    Canada Customers

    • First Class - 5-15 Business Days $10.00
    • Priority Mail - 6-10 Business Days $25.00
    • Express shipping available upon request

    International Customers

    • First Class - 7-21 Business Days $15.00
    • Priority Mail - 6-10 Business Days $33.00
    • Express shipping available upon request

    CUSTOM ORDERS: If you have requested a custom order please allow up to 2 weeks for your order to be completed before it's shipped out.

    ADDRESS CHANGE: If you mistakenly entered the wrong address when checking out don’t worry, it happens to the best of us. Please contact me as soon as you can to correct the address.

    If I have already shipped your package then you'll be responsible for contacting USPS to get your address changed. If the package gets sent back to me you will need to pay for return shipping.

    TRACKING: When your order ships you should receive an email that includes your USPS tracking number so you can track your package.

    Once I drop your package off at the Post Office it's delivery speed is out of Pineal Vision Jewelry's control. I have listed the shipping time frames above to give you an idea of how long it will take. 

    LOST PACKAGES: If for some reason the package doesn't arrive in the time frame that I have quoted you, please contact me immediately. I provide USPS tracking information for all US packages and Custom Form numbers for all international packages which can be tracked by USPS.com. If you are worried that your package may get lost or stolen then I highly suggest to get insurance added to your package. I cannot be held liable for the cost of goods of an uninsured package. Please email me for more information.

    DAMAGES: I do my very best at making sure your jewelry is secure. However, if your piece was damaged during shipment please email me right away with a photo. I've never had this happen before but I can more than likely repair the piece for you if you are willing to pay for return shipping. If you're worried about your items being damaged in transit I encourage you to get insurance on your package. Just contact me to do so. 

    Refunds and Exchanges

    RETURNS/EXCHANGES: If an item isn't as described, let me know. I am happy to quickly resolve issues like these. I try my best to give good, clear photos and accurate descriptions, but please do not hesitate to email me if you are not satisfied with your purchase. It's my mission to give you a good and fair return policy so you are absolutely happy with your purchase from me and come back again and again.

    • Pineal Vision Jewelry offers a 14 day return policy on all unworn jewelry
    • You will be credited in full minus all shipping charges.
    • Buyer is responsible for return shipping costs.
    • All sale items and custom made pieces are final sale.  
    • No returns or exchanges if you wore it, broke it, damaged or lost it. 
    • Pineal Vision Jewelry reserves the right to deny unreasonable returns or exchanges. 

    Oxidation is a natural occurrence with silver and copper jewelry. I cannot take returns based on this. If you'd like me to polish your piece(s) I will be more than happy to for a small fee. 

    Item(s) must be shipped back in original packaging with tracking confirmation in either a bubble mailer or box.  A small restocking fee may apply if item(s) are returned without original packaging.

    Please email me before shipping your item(s) back with your reason for returning. I will respond with the address to return to.

    Contact me at: info [at] pinealvisionjewelry.com

    Additional Info

    SUSTAINABILITY:
    I am genuinely committed to incorporating sustainable, ethical and eco-friendly practices in any way possible.
    The copper I use is 100% reclaimed. The sterling silver is partially recycled, however, the supplier can't possibly know what percentage if recycled. All my packing materials are recycled including my business cards. It's my mission to move my entire business to 100% Green.

    Jeweler Information

    Brittany Witt
    Jeweler/Silversmith
    Pineal Vision Jewelry

    Apopka, FL USA
    Email: info [at] pinealvisionjewelry.com