COVID-19 Update | Last Updated: 9th July 2020
Due to COVID-19 please understand that processing and shipping times will be delayed and are to be expected. You can view the estimated shipping times below. These times are subject to be updated daily as carriers get back to normal shipping speeds.
We are doing everything we can on our end to process your order but once the mail is posted any delays are completely out of our control.
We kindly ask for your understanding and patients during these challenging times. For peace of mind, you can always track your order from your account or via the tracking number in your Shipping Confirmation email.
PVJ would like to say a huge thanks to all postal workers who are working hard at delivering our customer’s packages as quickly as possible!
I just placed an order, when will it ship?
Once you place an order you will receive an Order Confirmation email. That email is just your receipt and confirms that you placed an order.
How long is the shipping time?
Due to the recent pandemic we are working on moving all our inventory to US based warehouses for faster shipping. We now ship products to you from both our US and Asia warehouses.
For US Customers
We ship products to you from both our US and Asia warehouses. It will take much longer for your item to get to you if you purchase an item from our Aisa warehouse. Please refer to the individual product descriptions for the processing and shipping times for that product.
*Processing times are 1-7 Business Days.
|US Warehouse||Asia Warehouse|
|Shipping Time: 4-14 Business Days||Shipping Time: 15-30 Business Days|
For International Customers
We ship products to you from just our Asia warehouse. Please see the shipping times below.
*Processing times are 1-7 Business Days.
|Canada||15 - 51 Business days|
|United Kingdom||Up to 12 Business days|
|Australia||15 - 28 Business days|
|New Zealand||15 - 46 Business days|
|Rest of World||15 - 60 Business days|
These shipping times are weekly daily as shipping delays improve.
Why do I have different tracking numbers?
There are different tracking numbers for each item that you order. We currently house our products both Domestically in the US and Internationally in China. Whenever products are out of stock in the US, we will proceed to ship out of our International warehouse.
Will I receive a tracking number?
Each package comes with a tracking number. Tracking will be available once your product is shipped. Once your order is shipped you will receive a Shipping Confirmation email. This email will have your tracking number and you can track your order via this email or log into your account to track your order.
Can I cancel my order?
Any cancellations of standard orders must be done within 4 hours from the time of order to avoid any additional fees or charges. If more than 4 hours have passed and you wish to cancel your order please refer to our return policies for returning the merchandise once you receive it. Please note there are no returns, refunds, or exchanges on customized orders.
I have entered the wrong address
Please ensure you enter your correct and complete delivery address when placing your order as Pineal Vision Jewelry cannot be held responsible for orders with incorrect delivery details if it then goes missing. If it's only been a few hours since you made your purchase we can often edit your address for you before your order is shipped but we can't make any guarantees.
My package is lost
If your tracking information states that your package was “delivered” and you have not received it, you must address this with your local postal service. They know how to locate and retrieve your package.
If your tracking information states “to be delivered” then your package is still en route to your delivery address. Pineal Vision Jewelry cannot be held responsible for packages that state “to be delivered”. We do not issue a refund for packages that state being delivered.
International Customs Duty Tax
The customer is responsible for any customs or import duty charges related to their order.
I have a question that wasn't answered, can you help?If we still haven't managed to answer your question please feel free to contact us and we'll do our best to reply within 24 hours. :)