COVID-19 Update | Last Updated: 24th August 2020
Due to COVID-19 please understand that processing and shipping times will be delayed and are to be expected. You can view the estimated shipping times below.
We are doing everything we can on our end to process your order but once the mail is posted any delays are completely out of our control.
We kindly ask for your understanding and patients during these challenging times. Keep in mind, you can always track your order from your account or via the tracking number in your Shipping Confirmation email.
60 Day Money Back Guarantee
If you do not receive your item within 60 days Pineal Vision Jewelry will offer you a full refund AND you can keep the order when it arrives. For this reason, we do not offer refunds on items labeled “in transit” in your tracking information unless 60 days have passed and your order is not labeled "Delivered".
Please note, the 60 days starts the day you receive your Shipping Confirmation email, not the day you purchased the item.
Use our Contact page or reply to your Order Confirmation email to let us know that 60 days have passed and you have not received your order.
I just placed an order, when will it ship?
Once you place an order you will receive an Order Confirmation email. That email is just your receipt and confirms that you placed an order.
Processing time to pick and package your order is 1-7 business days. Each product description has a more accurate processing time. After your order ships out you will receive a Shipping Confirmation email with your tracking number in it.
Please allow a few days for your tracking number to be updated with tracking information. So don't worry if you don't see any movement on your package right away.
How long is the shipping time?
We ship our products to you directly from our manufacturers in Asia and the US, that’s how we’re able to give you the best price for the quality of jewelry we sell and avoid traditional retail markups. We pass those savings on to you.
For US Customers
We ship products to you from our Asia and US manufacturers. Each product description has estimated shipping times. Products with a 4-14 day shipping time ships from our US manufacturers, products with a 15-30 day shipping time ships from our Asia manufacturers.
*Processing times are 1-7 Business Days.
|US Warehouse||Asia Warehouse|
|Shipping Time: 4-14 Business Days||Shipping Time: 15-30 Business Days|
For International Customers
We ship products to you from just our Asia warehouse. Please see the shipping times below.
*Processing times are 1-7 Business Days.
|Canada||15 - 35 Business days|
|United Kingdom||4 - 12 Business days|
|Australia||15 - 25 Business days|
|New Zealand||15 - 25 Business days|
|Rest of World||15 - 60 Business days|
Why do I have different/multiple tracking numbers?
Because we work with multiple manufacturers, you may receive different tracking numbers for each item, and you may receive your items on different days if you order multiple items, this is completely normal as you may order one product from our US manufacturer and another that ships from our international manufacturer.
Can I cancel my order?
Any cancellations must be done within 4 hours from the time of order to avoid any additional fees or charges. If more than 4 hours have passed and you wish to cancel your order please refer to our return policies for returning the merchandise once you receive it.
After 5PM Eastern Standard Time, we process orders the next morning beginning at 9AM, so you have more time to contact us for an order cancelation.
You can either use our Contact page or reply to your Order Confirmation email to let us know to cancel your order.
I have entered the wrong address
Please ensure you enter your correct and complete delivery address when placing your order as Pineal Vision Jewelry cannot be held responsible for orders with incorrect delivery details if it then goes missing. We allow a 4 hour period for cancelations or address changes before we begin processing your order.
After 5PM Eastern Standard Time, we process orders the next morning beginning at 9AM, so you have more time to contact us for a change of address.
You can either use our Contact page or reply to your Order Confirmation email to let us know to change your address.
If 4 hours have passed and your order has been processed/shipped there is absolutely nothing we can do. Sometimes the person who occupies the place that your package was delivered to will send the package back to the sender, which we can then have rerouted to the correct address once the tracking reflects the return.
My package is lost or I haven't received my package
If your tracking information states that your package was “delivered” and you have not received it, you must address this with your local postal service. They know how to locate and retrieve your package.
If your tracking information states “to be delivered” then your package is still en route to your delivery address. Pineal Vision Jewelry cannot be held responsible for packages that state “in transit”.
We do not issue a refund for packages that state being delivered, unless 60 days have passed and you still have not received your order. Please refer to our 60 Day Money Back Guarantee above.
International Customs Duty Tax
The customer is responsible for any customs or import duty charges related to their order.
I have a question that wasn't answered, can you help?If we still haven't managed to answer your question please feel free to contact us and we'll do our best to reply within 24 hours. :)