Shipping + Returns

Shipping

Due to COVID-19, things are taking longer than normal. That's why we've made shipping (with tracking) free.

Please refer to our Shipping Information page for more info.

60 Day Money Back Guarantee

If you do not receive your item within 60 days Pineal Vision Jewelry will offer you a full refund AND you can keep the order when it arrives. For this reason we do not offer refunds on items labeled “in transit” in your tracking information unless 60 days have passed and your order is not labeled "Delivered".

Please note, the 60 days starts the day you receive your Shipping Confirmation email, not the day you purchased the item. 

Use our Contact page or reply to your Order Confirmation email to let us know that 60 days have passed and you have not received your order.

Direct To Consumer Savings!

We ship our products to you directly from our manufacturers in Asia and the US, that’s how we’re able to give you the best price for the quality of jewelry we sell and avoid traditional retail markups. We pass those savings on to you.


Because we work with multiple manufacturers, you may receive different tracking numbers for each item, and you may receive your items on different days if you order multiple items, this is completely normal as you may order one product from our US manufacturer and another that ships from our international manufacturer. 

For US Customers

We ship products to you from our Asia and US manufacturers. Each product description has the estimated shipping times. Products with a 4-14 day shipping time ships from our US manufacturers, products with a 15-30 day shipping time ships from our Asia manufacturers.

*Processing times are 1-7 Business Days.

US Warehouse  Asia Warehouse
Shipping Time: 4-14 Business Days Shipping Time: 15-30 Business Days

For International Customers

We ship products to you from just our Asia warehouse. Please see the shipping times below.

*Processing times are 1-7 Business Days.

Canada 15 - 35 Business days
United Kingdom 4 - 12 Business days
Australia 15 - 25 Business days
New Zealand 15 - 25 Business days
Rest of World 15 - 60 Business days

Returns

Pineal Vision Jewelry offers a 14 day return policy. You may return your item up to 14 days after it's been delivered. If 14 days have gone by since your jewelry was delivered, unfortunately, we can’t offer you a refund or exchange.

Please refer to our Return Policy page for more information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If a free gift was included with your order you must also return the free gift.

Customized/Personalized and Sale items

All items purchased on sale or with a coupon code are final sale (excludes items purchased with the email signup coupon code). Customized/personalized pieces are also final sale. We note in the product description of customized and personalized items that they are final sale.

Pierced Earrings

In the interest of health and hygiene, we do not accept returns or exchanges on pierced earrings or body jewelry. This policy is enabled for the protection and health of the customer. By purchasing these items you accept the sale is final.

Product Descriptions

Please read and understand the full product description carefully, ensuring you order the correct gauge, size, length and material. The buyer is fully responsible for making sure the item is suitable before purchasing and checking for potential metal sensitivities or allergies before purchasing any of our products.

Exchanges

We currently do not offer exchanges. But please email us because we may be able to resolve the issue.

Pineal Vision Jewelry reserves the right to deny unreasonable returns or exchanges.