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Shipping Policy

To review modifications to our Shipping Policy scroll to the bottom of the page.

Due to COVID-19, things are taking longer than normal. That's why we've made standard shipping (with tracking) free.

*ON DECEMBER 19, 2020 THIS SHIPPING POLICY WAS MODIFIED TO EXPLAIN THE SHIPPING DELAYS USPS IS FACING.

We understand how disappointing it is when a package doesn’t arrive on time, especially for the Christmas holiday. This isn't the case for everyone but unfortunately all online merchants are seeing packages being held at facilities due to the pandemic and an increase in online shopping this year.

Once we fulfill orders it is completely out of our control, however, we will be more than happy to assist you in locating your package. For US customers we've noticed about 20% of our packages arriving in 25-35 business days. 

Tips for Tracking:

  1. Feel free to track your order any time here. Our developer just installed a new, robust tracking system hosted on our site. This new system will give you more tracking updates than USPS, or any other carrier, alone. You'll just need your order number (found in your confirmation emails) and the email you used to checkout with.

  2. Track your package via your countries local postal service website.

  3. Signup for text updates if your local carrier offers this service. For USPS customers you can find this right on your tracking updates page at USPS.com. 

  4. Call your local shipping carrier for more information. We recommend calling the LOCAL post office and not the 1-800 number. 

 

Thank you for your patience and understanding.

Click Here for Holiday Delivery Cutoff Dates!

We are happy to offer free shipping on all orders to all countries! 

Orders may ship in multiple packages. We do not ship Saturdays, Sundays, or holidays.

We ship to all US states and territories addresses as well as more than 100 other countries and regions.

Processing Times: Please allow a processing time of 3-7 business days. (For our custom name jewelry, our processing times are up to 12 business days.)

Destination Delivery Time* Cost
United Kingdom 4 - 12 Business days $0.00
United States 7 - 20 Business days $0.00
Canada 15 - 30 Business Days $0.00
Australia 15 - 25 Business days $0.00
New Zealand 15 - 25 Business days $0.00
Rest of World 15 - 60 Business days $0.00

*Delivery by a quoted date does not apply in the event of postal service interruptions, delays or failures caused by events beyond the control of pinealvisionjewelry.com (including, but not limited to, interruptions of transportation systems or the delivery services provided by our carriers). Due to the current delays, for US customers, we've noticed about 20% of our packages arriving in 25-35 business days.

Shipping Status

Once your order ships, you'll receive a Shipping Confirmation email that includes your tracking number and a link to track your order.

Please allow a few days for your tracking number to be updated by the shipping carriers.

We do not ship Saturdays, Sundays, or holidays.

Your order may ship via a variety of shipping carriers. 

Items within the same order may ship in multiple packages.

You can check on the status of your order here.

International Customs Duty Tax

The customer is responsible for any customs or import duty charges related to their order.

Undeliverable Shipping Address

If customer enters an undeliverable shipping address that cannot receive deliveries from any of our carriers posted on our Shipping Policy page, and if the mail cannot be reurned to sender (ie. post office disposes of package), Pineal Vision Jewelry cannot offer a refund. It will be the responsibility of the customer to re-purchae the items. It is the customer's responsibility to enter a shipping address that can accept deliveries from our shipping carriers. 

Common FAQs 

When will my order ship?

We have a processing time of 3-7 business days before your order ships for most products. For our custom name jewelry, our processing times are up to 12 business days.

Will I receive a tracking number?

Yes. All orders will receive a tracking number. If you ordered multiple items sometimes we will ship the items in separate packages. Each package will receive its own tracking number. 

I only received a part of my order, where is the rest of my items?

We will sometimes ship items from a single order in separate packages due to stock/demand for our popular items. If your order ships in multiple packages you will receive a tracking number for each package.

What shipping carrier do you use?

United States Postal Service for US customers. Oftentimes USPS will contract to work out to "shipping partners" to help with presorting and consolidating a high volume of packages and ship them to the appropriate USPS hub location.

Newgistics, Cainiao, Yanwen Logistics. We will use one or more of these shipping carriers for international customers. Once the product reaches its destination country the parcel is handled by the local shipping carrier for hat country (ex. USPS, Canada Post, La Poste, Australia Post, etc.)

My tracking states "USPS Awaiting Item", have you shipped my package?

Yes, we have shipped your package. Oftentimes you'll see "Merchant Order Receipt Notification, USPS Awaiting Item". This tracking update means that our fulfillment center has notified USPS on the date shown, when your package was shipped out, of your incoming shipment. USPS does not show tracking updates from other country's carriers therefore you should always track your package on our site for more tracking information. Once your package reaches a USPS facility and is scanned in by USPS you will then begin seeing tracking updates on USPS.com.

Other times you'll see "Departed/Arrived Shipping Partner Facility, USPS Awaiting Item". USPS works with a lot of "shipping partners". Some of them include Pitney Bowes, Kaleidoscope Services, VIPparcel, International Bridge, Inc., and OSM Worldwide. These shipping partners are also referred to as parcel expeditors, aggregators, and consolidators. They presort and consolidate a high volume of packages and ship them via ground delivery to the appropriate USPS hub location.  

My package is lost or I haven't received my package

If your tracking information states that your package was “delivered” and you have not received it, you must address this with your local postal service. They know how to locate and retrieve your package. If you’re unable to resolve the issue with the shipping company, contact us and we’ll get to the bottom of it!

If your tracking information states “to be delivered” then your package is still en route to your delivery address. If you have any questions please reach out to us at info@pinealvisionjewelry.com.

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Shipping Policy Modifications

- Holiday 2020 Shipping Delay Information added December 19, 2020
- Undeliverable Shipping Address added January 4, 2021