Shipping Policy

Shipping Status

Once your order ships, you'll receive a Shipping Confirmation email that includes your tracking number and a link to track your order.

Please allow a few days for your tracking number to be updated by the shipping carriers.

We do not ship Saturdays, Sundays, or holidays.

Your order may ship via a variety of shipping carriers. 

Items within the same order may ship in multiple packages.

You can check on the status of your order here.

Tips for Tracking:

1. Feel free to track your order any time here. Our global tracking system pulls tracking data from all shipping carriers from around the world. You'll just need your order number (found in your confirmation emails) and the email you used to checkout with.

2. You can also track your package via your country's local postal service's official website.

3. Signup for text updates if your local carrier offers this service. For USPS customers you can find this right on your tracking updates page at USPS.com. 

4. Call your local shipping carrier for more information. We recommend calling the LOCAL post office and not the 1-800 number.

International Customs Duty Tax

The customer is responsible for any customs or import duty charges related to their order.

Undeliverable Shipping Address

If a customer enters an undeliverable shipping address that cannot receive deliveries from any of our carriers posted on our Shipping Policy page, and if the mail cannot be returned to sender (ie. the post office disposes of the package), Pineal Vision Jewelry cannot offer a refund. It will be the responsibility of the customer to re-purchase the items. It is the customer's responsibility to enter a shipping address that can accept deliveries from our shipping carriers. 

Package Available For Collection

Sometimes your local post office will have you pick up your package at your local post office. The postal company will notify you with instructions on how to pick up your package, but if not, you must call your local postal company and provide your tracking information to them and they can help you out.

When your tracking update says that your package is available for self-pickup then it is the responsibility of the customer to pick up their package at the pickup point. We do not have authority in how your package is delivered by the postal company. We will not be responsible for packages that are not picked up by the customer. If the package is returned to sender due to non-pickup, we will issue a refund once the package reaches our warehouse, but please note that some postal companies do not send packages back to the sender. 

Common FAQs 

When will my order ship?

We have a processing time of 3-7 business days* before your order ships for most products. For our custom name jewelry, our processing times are up to 12 business days.

Will I receive a tracking number?

Yes. All orders will receive a tracking number. If you ordered multiple items sometimes we will ship the items in separate packages. Each package will receive its own tracking number. 

I only received a part of my order, where is the rest of my items?

We will sometimes ship items from a single order in separate packages due to stock/demand for our popular items. If your order ships in multiple packages you will receive a tracking number for each package.

What shipping carrier do you use?

United States Postal Service for US customers. Oftentimes USPS will contract to work out to "shipping partners" to help with presorting and consolidating a high volume of packages and ship them to the appropriate USPS hub location.

Newgistics, Cainiao, Yanwen Logistics. We will use one or more of these shipping carriers for international customers. Once the product reaches its destination country the parcel is handled by the local shipping carrier for that country (ex. USPS, Canada Post, La Poste, Australia Post, etc.)

My tracking states "USPS Awaiting Item", have you shipped my package?

Yes, we have shipped your package. Oftentimes you'll see "Merchant Order Receipt Notification, USPS Awaiting Item". This tracking update means that our fulfillment center has notified USPS on the date shown, when your package was shipped out, of your incoming shipment. USPS does not show tracking updates from other country's carriers therefore you should always track your package on our site for more tracking information. Once your package reaches a USPS facility and is scanned in by USPS you will then begin seeing tracking updates on USPS.com.

Other times you'll see "Departed/Arrived Shipping Partner Facility, USPS Awaiting Item". USPS works with a lot of "shipping partners". Some of them include Pitney Bowes, Kaleidoscope Services, VIPparcel, International Bridge, Inc., and OSM Worldwide. These shipping partners are also referred to as parcel expeditors, aggregators, and consolidators. They presort and consolidate a high volume of packages and ship them via ground delivery to the appropriate USPS hub location.  

My package is lost or I haven't received my package

If your tracking information states that your package was “delivered” and you have not received it, you must address this with your local postal service. They know how to locate and retrieve your package. If you’re unable to resolve the issue with the shipping company, contact us and we’ll get to the bottom of it!

If your tracking information states “to be delivered” then your package is still en route to your delivery address. If you have any questions please reach out to us at info@pinealvisionjewelry.com.

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Shipping Policy Modifications
- Undeliverable Shipping Address added January 4, 2021
- Longer processing times for the month of February 2021 added Jan. 28th, 2021 (This notice was removed on Feb. 28th as processing times have gone back to normal.)
- Package Avaliable for Pickup added December 21st, 2023